Returns & Refunds Policy

At MFormulae, we strive to ensure that every order reaches you in perfect condition. However, if you are not satisfied with your purchase, please review our return policy below.

1. Return Eligibility

• Returns are accepted within 7 days from the date of delivery.
• The product must be unused, unopened, and in its original packaging.
• The box seal must not be broken.
• Items that have been opened, used, or tampered with will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

• Products with broken seals
• Used or damaged items
• Items returned after 7 days of delivery

3. Return Process

To initiate a return:

• Email us at support@mformulaebymj.com  with your order number and reason for return.
• Our team will review your request within 2–3 business days.
• Once approved, we will provide return instructions.

Customers may be responsible for return shipping charges unless the item received was damaged or incorrect.

4. Refund Policy 

• Refunds will be processed only after the returned product has been inspected and approved.
• Approved refunds will be credited to the original payment method within 5–10 business days.
• Shipping charges (if any) are non-refundable.

5. Damaged or Incorrect Products

If you receive a damaged or incorrect item:

• Notify us within 48 hours of delivery.
• Share clear photos/videos of the product and packaging.
• We will arrange a replacement or full refund at no additional cost.